What our Customers say...


They were very kind and understanding. I would highly recommend them to anyone!

Jerome and Jamil rapid response and professionalism made a terrible situation a pleasant experience. If I could give them 10 stars I would.

Team Paparone was great to work with. Communicative and on time with quick and tidy work.

We had a water pressure pump blow in our finished basement late in the evening, spraying water over a large area before I discovered it and got the water shut off. Water had seeped into an adjacent room and hallway. Jose and his team member responded almost immediately, vacuumed the water, hand dried items as necessary, and placed equipment to quickly dry baseboard areas so that we did not have to demo/replace drywall. He returned twice to check moisture levels before removing equipment. He was cheerful, courteous, professional and reduced what would have been a stressful disaster to a mild inconvenience.

SERVPRO of Society Hill helped me at a time I was despondent. I had a sewer backup in my house and I was so traumatized I didn’t know what to do. I called them and within an hour their techs were at my house. They calmed me down (first) and then completely cleaned the disaster. It was a serious hazmat situation and their techs were cheerful and professional. They mitigated the situation within a few hours and left dehumidifiers, fans, and most importantly, air purifier machines running in my house for several days. They checked back at my house each day to inspect their mitigation, and they were GREAT! Highly recommend! They are a GREAT team to call during your homeowner’s despair. Don’t know what I’d have done without them.

Jerome Counts and his crew were not 10’s…they were 100’s!!! Amazing guys who did an excellent job helping us in an extremely stressful situation! I am so grateful to them for their empathy, kindness, and professionalism! While I hope to never need their help again, if any of my family or friends or I do need it, Jerome/SERVPRO will be getting a call! Thank you!!  

Very good service, on time and prompt resolved my water heater leak in my basement. They removed the wet floors and carpet, dried out the damage.

Huge thank you to the entire SERVPRO team for their speedy assistance following the water main break on 5th and Bainbridge. Lennon and the team were hard working, responsive and efficient. Very grateful and will return when/if future services are needed.

"I am writing to thank my Disaster Recovery team for their outstanding service following a flood in my loft. Project Manager Lennon with technicians Edwin and Caleb with such empathy and efficiency, they turned a total disaster into a manageable one. 

Having your ceiling collapse under a flood of water is a daunting experience, and it was their human connection that made all the difference.  I had such confidence in them from the get-go, and they did not let me down.

It’s rare in this world to meet people who can do their technical job so well, and yet also consider the emotional fall out for someone like me.  They were so kind, but wasted not one second getting down to work. 

Just know I could not be more grateful."

I've been trying to find reliable contractors in Philly for a couple of years and finally found them. We ended up using SERVPRO for remediation, mold removal, and restoration, all while working through insurance. We originally called SERVPRO when we had water damage and were out of town. They came out immediately and set up fans to remediate the mold. Special shoutout to Lennon - he was fantastic and really thorough. In that process, we spotted mold when everything was exposed and Jeff immediately came out for an inspection and setting up mold remediation. Afterward, their team put together quick estimates and started on their restoration work. Steve was great and worked hand in hand with our insurance to get everything resolved, making sure that we were well represented. When they didn't have expertise, they recommended other local contractors, all of which have been great - reliable, on-time, and really thorough. This is an appreciation post... thank you to the team over there for making fixing up our old house a relatively painless process!

- Zubin, via Google Reviews

In a world of fraud and mistrust this was the best experience- professionalism and satisfaction throughout. I was so anxious about this entire process but from Jeff to Richard my mind was at ease.  Your crew/company is amazing. 

SERVPRO cleaned my entire building to prevent any problems with anyone getting sick. They were very helpful and affordable. 

I had just moved into my Philadelphia home and found what appeared to be mold in my basement.  SERVPRO of Society Hill came out ran some tests and discovered that indeed it was a mold issue. They sent out a crew the next day and had all the mold removed and cleaned up.  Thank You SERVPRO!

After my hot water heater broke SERVPRO of Society Hill responded to my call immediately and had all the water out the same day. The basement floor was dried out within 2 days!  All the employees were very informative and professional.

We had some smoke damage in our basement. SERVPRO came and thoroughly cleaned and deodorized our basement. They were absolutely amazing!! They were quick, professional, and extremely friendly. I would highly recommend their services!

As General Manager of Penn Center House, a 432-unit residential high rise in Center City Philadelphia, I have come to use SERVPRO of Society Hill quite often, and with good success. They have assisted with flood damage, water mitigation, fire clean-up, biological/hazard removal, and general labor assistance on one particular occasion. They are available to me 24/7, and have always been prompt in their reaction times (since 90% of my needs of them are urgent). My Sales Rep (Vadim B) is always in touch checking up on our needs, and their paperwork is always in good order to ease insurance claims for me and my residents. They most certainly get 5 stars from me!

My family had an unfortunate situation that required professional help. This SERVPRO was very responsive, even though it was a weekend. Chuck provided an estimate quickly and they were able to start the job in a timely manner. There were some unforeseen circumstances that were also taken care of quickly.
Because we were from out of town, it was more difficult but Chuck and his staff provided up to date information.
We were beyond pleased with the treatment and professionalism we received.
High marks all around.

After dealing with an on going mold issue in my home.  SERVPRO of Society Hill was able to come out locate the issue and remove the mold and keep it from returning! This was after I had tried another company who failed to keep the mold from returning. 

SERVPRO came to the rescue when the tenants were flooded out of their homes. Thank you for you quick response.

It was a quick response from SERVPRO! I'm glad I called them to help when we got hit with the last bad storm

Very thorough and got the job done. Thank you all!

Phenomenal work! 

SERVPRO got it done when I was in a tight spot.

The fire was devastating but my home finally started coming back together once SERVPRO had been there for a couple days. Thank you!

They worked straight through the pouring rain until the job was done. Really helped me out of a tight spot.

Awesome job!

Responded in a timely manner and I was very impressed with the professionalism. 

Phenomenal job getting my home back to normal! 

Awesome job guys! Our family thanks you!

SERVPRO was very professional and answered every question I had. They made my house look like it did before the flood. I am happy I called them.

The SERVPRO team is very friendly and professional staff, very understanding in a stressful time and provided excellent service.

Great service, fast and efficient.

Everything was excellent in a stressful time.

Quick and professional response will use them again for any future work – very satisfied!

Your Staff are skilled and responsive. Thanks for saving our office in such a short notice.

You have been so wonderful through this horrible flood. Bob and I appreciate everything you’ve done.

Fantastic job! The condo looks great, thank you so much.

Crew was professional, knowledgeable and an incredible help during this time of stress.

They worked very well together!

Great Job!!

It was great working with SERVPRO!

Quick, efficient – AWESOME!!

Miguel was Great! Professional, Courteous, and good at explaining what was being done.

Pleased with quality of work and how quickly you got the work done.

The crews did an amazing and thorough job.

Thank you for professional restoration services. It was a pleasure working with Kevin and the assigned crew. Kevin was very professional and courteous which was much appreciated. We will recommend SERVPRO to our friends and family.

Tough to have folks in your home at such odd hours, but important to have people you feel you can trust – your team was great!

Professional, great work!!

Did a great job overall!

Great job, made a nightmare situation tolerable.

Nice job. Thank you!

Staff was 100% courteous and careful with delicate items.

Awesome Job. They were able to get rid of 99% of the smoke smell in the building, working efficiently to do a thorough cleanup.


Chris was great. Really went above and beyond in managing things and communicating with me.

Zach and Josh were very polite and helpful, they did a great job!

Professional staff. Eric is a good team leader.

Miguel that ran the job and his staff were very professional. Miguel in particular was great.

They were wonderful!!

Brian and his crew did a great job and answered all questions and concerns that I had. Very patient!

Brian was great!

I would definitely recommend SERVPRO to anyone.

They did a great job and were very professional.

Everyone was polite and respectful. They worked very well as a team and seemed respectful of each other, which gave me confidence. Excellent Job!!

Miguel brought something to my attention that needed fixing (he found these during the vacuming process). Others may have just ignored and never said anythig. Thank you!! Miguel and Mike were great!

Eric was a pleasure to work with.

Super service. Very knowledgeable.

Excellent Service - Best crews ever!!!

The team was attentive and extremely prompt and courteous. They are an asset to the company!

The onsite guys were great, very informative, efficient and respectful.

The staff was very professional & knowledgeable..

Know their business!

Excellent service - Best crews ever!!

The team was out to my business within a few hours to begin the cleanup. Prompt response!

Great work!

Done Excellent Job!

Everything was good. Thanks a lot!

They did a good job!

The crew was responsive and met my expectations! Thank you for all your help!

I called in a few companies to see who would be able to get here the quickest. SERVPRO of Society Hill arrived on time and was very professional.

Very helpful in a time of need. I would recommend to family and friends.

Being the Assistant Manager of a High Rise Condominium Association, I have had the opportunity to work with SERVPRO on many occasions. The staff are professional, punctual and cooperative.  The companies services are way above satisfactory. They put a great deal of time and effort into each project they are hired for.  The communication with our facility and our residents is outstanding.  It is very refreshing to work with such a dependable and professional company. I highly recommend SERVPRO.