Why to Call SERVPRO for Fire Damage

7/3/2024 (Permalink)

When you call SERVPRO of Society Hill/Downtown Philly for fire damage restoration, we follow a comprehensive process to ensure your home is restored to its pre-fire condition as efficiently as possible. Here’s an overview of the typical steps involved:

1. Initial Contact and Emergency Response

Initial Call:

• 24/7 Availability: SERVPRO® offers emergency services 24/7, so you can contact us immediately after the fire.
• Gather Information: During your initial call, a SERVPRO representative will ask for details about the fire damage, such as the extent of the damage, the cause of the fire if known, and any immediate concerns you have.

Emergency Response:

• Immediate Dispatch: Based on the information provided, SERVPRO Team Paparone will dispatch a team to your location as quickly as possible to begin the mitigation process.

2. Inspection and Assessment

On-Site Evaluation:

• Comprehensive Inspection: The SERVPRO team will conduct a thorough inspection of your property to assess the extent of the fire, smoke, and soot damage. They will inspect all affected areas, including the structure, contents, and air quality.
• Damage Assessment: They will document the damage, take photographs, and determine the scope of work needed for restoration. This assessment helps in creating a detailed restoration plan and an estimate for the insurance company.

3. Board-Up and Roof-Tarp Services

Securing the Property:

• Preventing Further Damage: If the fire has caused significant structural damage, SERVPRO Team Paparone will board up missing windows, walls, and doors, and place tarps over damaged roofs to prevent further damage from weather or unauthorized entry.

4. Water Removal and Drying (if water damage is present)

Water Mitigation:

• Water Extraction: If the fire was extinguished with water, SERVPRO will begin by removing any standing water using pumps and vacuum units.
• Drying and Dehumidification: They will use industrial-grade dehumidifiers and air movers to dry out the affected areas. This helps prevent secondary water damage and mold growth.

5. Removal of Smoke and Soot

Cleaning and Deodorization:

• Soot and Smoke Cleaning: SERVPRO uses specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. They employ advanced cleaning methods to restore your home’s structure and contents.
• Odor Removal: They use industrial air scrubbers, fogging equipment, and antimicrobial treatments to eliminate smoke odors and sanitize the area.

6. Cleaning and Sanitizing

Content Cleaning:

• Personal Belongings: SERVPRO will clean and restore personal belongings affected by the fire. This includes furniture, clothing, and other items. 
• Documentation: They will document and inventory items that are beyond repair for insurance purposes.

Sanitizing and Disinfecting:

• Sanitization: The team will thoroughly clean and disinfect all affected areas to ensure a safe living environment.

7. Restoration

Repair and Reconstruction:

• Structural Repairs: SERVPRO provides comprehensive repair and reconstruction services. This may include minor repairs such as drywall replacement, painting, and installing new carpet, as well as major repairs like rebuilding entire rooms.
• Restoration: Their goal is to restore your home to its pre-fire condition. They work with your insurance company to streamline the claims process and ensure that all repairs are completed to your satisfaction.

Conclusion

The process of calling SERVPRO for fire damage restoration involves several critical steps, from the initial emergency response and thorough inspection to water removal, soot and smoke cleaning, and complete restoration. SERVPRO’s professional approach ensures that your home is restored efficiently and effectively, minimizing the disruption to your life and helping you return to normal as quickly as possible.